Booking Policies.
Please pre-register for class on our app or website to secure a spot. As classes sell out, we do not guarantee walk-ins. Drop-ins are for ages 14 & up.
In order for the studio to cover our costs, we require a minimum of four (4) clients registered two (2) hours before the class start time.
Waitlist Policy.
Once a class has reached capacity, you will be put on the wait-list. If a spot opens up, you will be notified via email or on the app (be sure to enable notifications.) If you don’t hear from us, unfortunately a spot did not open and you will not be charged for class. Classes will automatically be put back onto your account for later use.
Cancellation Policy.
As there is limited space, we ask if you need to cancel a reservation that you do so at least 4 hours before the class start time. In this case, your session will be credited back onto your account for you to use at another time.
If you cancel a reservation within the 4 hour late-cancellation window, that reservation will be deducted from your account.
Latecomers Policy.
Out of respect for our faculty and students, latecomers arriving 15-minutes or later will not be admitted to class. Please plan ahead for traffic and other disruptions.
Refund Policy.
All sessions are non refundable or transferable. Early cancellations will be credited to your house account to be used at another time. Late cancellations (within 4 hours of class start time) will not be returned to your account.
Memberships can be cancelled anytime by visiting our Membership Portal. Requests must be made before your next billing cycle renews.
Class Expirations.
Drop-in Classes are valid for 3 months from date of purchase. Class pass extensions can be granted for an additional 30 days for a $5 administrative fee per class. There is no limit to the amount of times a client wishes to extend.
Unused drop-ins on memberships roll over to following month as long as the membership is still active.
Team
Cancellations.
For Competitive team members, a fee equivalent to 1-month’s fees will be charged as an early termination fee for dropping out of the season prematurely.